THE INFLUENCE OF MANAGEMENT FUNCTIONS ON COMMUNITY SATISFACTION THROUGH SERVICE QUALITY FOR DISTRIBUTION OF 3 KG ELPIJI GAS SUBSIDIES FOR COMMUNITY MARKETS IN TANJUNG PINANG CITY

This study aims to determine the influence of planning, organizing, actuating and controlling management functions on community satisfaction service quality. The hypothesis proposed is that Planing affects satisfaction, Organizing influences Community Actuating Satisfaction, Controlling Planning Service Quality, Quality Satisfaction through Affects sample in this was all Tanjungpinang city residents who held Puan Molek card with a total 199 respondents. data obtained were analyzed using analysis techniques PLS software tools. results show planning has significant positive effect Quality. Actuacting influenceService qualitysignificant positive. no satisfaction. Organizingaffect significantly Satisfaction. Positively Not Significantly, for quality Significant. quality,